Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.
We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.
In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.
This position serves customers by identifying their needs; engineering adaptations of products, equipment, and services. Conduct tests using various test devices to ensure proper system performance. Interpret and use worksheets, service orders, circuit diagrams, blueprints and other documentation to ensure proper installation of equipment. Prepare required installation and change records and documentation. Perform routine and preventative maintenance procedures and keep maintenance logs.
Essential Duties and Responsibilities:
Verify equipment, service, and customer acceptance prior to departure.
Ensure accurate and timely entry of work log information, time spent, and other details of work performed into ticket management system either directly or via Dispatch Coordinator.
Advise Dispatch Coordinator or Manager, Field Operations of any issues or escalations impacting your ability to complete job assignments.
Liaise with remote technical support staff as needed in the completion of service orders and job assignments.
Work with supervisor on annual training plan to ensure skills are up-to-date with changing technology, and to develop new skill sets in conjunction with new technology.
Develop documentation including installation instructions, how-to’s, and processes for Moves-Adds-Changes-Deletions.
Works as a team member to ensure all responsibilities are met at the close of the business day
Performs other assignments as required to the overall service order and customer needs
Training and/or certification of applicable systems, including: