Carousel Industries

Consultant Engineer - SharePoint/0365

2 months ago
ID
2017-2212
# of Openings
1
US-RI-Warwick

Company Overview

Carousel Industries is a National Managed Microsoft Partner, is ranked in the top of all Managed Service Providers in the nation, a Cisco Master Managed Services Partner, a Top 10 “Best Places to Work” company, and an Inc. 5000 company.

 

We are looking for a lead SharePoint/Office 365 Engineer to join our team and drive SharePoint/Office 365 engagements and delivery.

 

Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth. 

In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.

 

 

Responsibilities

    • Work with clients to help drive their SharePoint strategy, ultimately leading them to identify and document business needs and recommend solutions.
    • Implement and support infrastructure solutions in sophisticated, high-performance client environments from various industries.
    • Support systems deployment, configuration management and application installation
    • Ensures strict internal call escalation guidelines
    • Provides internal and external communication to clients, support and sales staff
    • Solicits client feedback on call status and satisfaction
    • Follows policies and procedures; Completes administrative tasks correctly and on time.
    • Performance tuning, improvement, balancing, usability, automation
    • Support, maintain and document environment architecture and functionality
    • Integrate software with existing systems
    • Be aware of, evaluate and identify new technologies for implementation
    • Maintain standards compliance
    • Contribute to statements of work for proposals and upcoming projects
    • Perform in-house pre-installation configuration work for testing purposes
    • Training on the use of new hardware and software based systems
    • Update Carousel’s ITSM system to reflect the current state of any open issues and to provide comprehensive insight for all service efforts
    • Project planning and deliverables management

Qualifications

    • 5+ years of experience in IT systems development or consulting
    • 5+ years of experience in crafting solutions to solve business problems  
    • 5+ years of industry experience with Microsoft products  
    • Ability to communicate Office 365 (O365) product benefits and our unique service capabilities and offerings to IT and business leaders.  
    • Ability to gather and translate customer business requirements into a use case for Microsoft O365 (or other products) and drive adoption  
    • Advanced skills with SharePoint, O365, and cloud solutions with a broad technology background as a core foundation.  
    • Experience with O365 deployments in the enterprise along with knowledge of other O365 features such as Office Online, Exchange, Skype for Business, Yammer, Power BI, and Delve.  
    • Experience with O365 specifically SharePoint, One Drive for Business and cloud identities  
    • Technical proficiency in O365, especially SharePoint planning, design and deployment, configuration, optimization, migration, and standard methodologies  
    • Deep technical understanding of Office 365 sign-in models to include Cloud Identity, Synchronized Identity and Federated Identity including Azure Active Directory  
    • Skilled with PowerShell for O365 and SharePoint and the O365 administration portal  
    • Proficient with Microsoft SharePoint Server 2010, 2013 or 2016 migrating to O365 or implementing hybrid solutions between SharePoint on-premise and O365  
    • Strong knowledge of SharePoint technologies to include eDiscovery, O365 Groups, Power BI, One Drive for Business, content management, search, social, workflows, Office Online, and the cloud application model
    • Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels.  
    • Demonstrated aptitude for providing extraordinary customer service in politically charged environments.  
    • Ability to adapt to the customer’s changing needs or requirements as they arise.  
    • Ability to work independently with minimal management supervision and also as part of a global team of Consultants and Engineers  
    • Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement.  
    • Ability to improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires.  
    • Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use.  
    • Assist in developing strategies to gain additional business by communicating opportunities to sales teams.  

     

    Additional Preferred Qualifications:  

    • Understanding of building and deploying cloud solutions  
    • Experience with cloud security, governance and compliance  
    • Deep understanding of cloud technologies and solutions especially with Azure and Infrastructure as a Service  
    • Experience with third-party migration tools, e.g. Metalogix and ShareGate  
    • Experience in technologies that incorporate SharePoint such as CRM, Project or SQL Server Reporting Services
    • Industry or SharePoint Certification Education: Minimum bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.

 

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