Carousel Industries

  • Collections Specialist

    Posted Date 2 months ago(1/2/2019 5:39 PM)
    # of Openings
    Job Location
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at, Facebook, Twitter, and LinkedIn.




    A Collections Specialist’s work would include monitoring accounts, conducting collection calls and providing customer support on A/R issues. Overall, accounts receivable personnel are responsible for the collection of approximately 10,000 invoices per month totaling nearly $30 million and ranging in size from $10 to $2,500,000 per transaction.


    • Identifies patterns of short-payment or non-payment and notify appropriate supervisory personnel
    • Reviews residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notification, refund request, and/or secondary billing as needed
    • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write offs, customer reconciliations, and processing credit memos
    • A collection specialist uses computer software to help keep track of billing.
    • Ability to prioritize and manage multiple tasks
    • Accountable for reducing delinquency for assigned accounts
    • Collection calls and/or correspondence with customers
    • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
    • High volume of emails
    • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
    • Provide customer service regarding collection issues; process customer refunds; resolve customer discrepancies and short payments




    • Completion of high school or equivalent


    Years of Experience: 3-5




    • Ability to work both independently and with other personnel within the department and company
    • Excellent written and verbal communication abilities
    • Experience in the use of Microsoft Office and accounting software programs
    • Experience working in MAS 500 environment a plus but not required
    • Knowledge of Billing, Collections and RMA procedures
    • Strong attention to detail and organizational skills

    Carousel Industries is an Equal Opportunity Employer:  Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.


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