Carousel Industries

  • Client Engagement Coordinator

    Posted Date 3 months ago(3 months ago)
    ID
    2018-2413
    # of Openings
    1
    Job Location
    US-MA-Boston
  • Company Overview

    Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to corporate growth. Our managed services, mobility, visual communications, A/V integration, virtualization, unified communications, and data infrastructure solutions leverage our consultative approach, deep technical expertise, and extensive industry partnerships.

     

    Since our founding in 1992 we've grown an average of 30% per year. Today we have over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter, RI with over 1,400 employees working in 30 locations across the US, including over 250 service technicians.

     

    Whether it is the communication technologies that connect your employees to the world, the data network driving your information or the infrastructure supporting it all, our promise to you is that we will design, integrate, manage and support solutions that help you maintain a competitive edge.

     

    Responsibilities

    The Client Engagement Coordinator applies project management knowledge, technical and interpersonal skills, and project management tools to meet project requirements of small to medium proportion.              

    • Manages the day-to-day operational and tactical aspects of multiple or limited scope projects.
    • Assists client engagement associates, managers and partners on projects/programs.
    • Reviews high-level deliverables across projects.
    • Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of project or consulting engagements as measured by company and team goals and customer satisfaction.
    • Minimizes our exposure and risk across multiple projects.
    • Grows long-term relationships with clients and capitalizes on equity and partnership opportunities.
    • Manages project budget, including impact of Change Orders or changes to scope and timelines
    • Ensures accurate time entries for team members to the project, ensures accurate invoicing, and monitors all partner/third party timesheets and invoices for all projects under his/her direction.
    • Addresses billing issues if they arise.
    • Analyzes profitability, revenues, margins, and utilization across projects.
    • Serves as a key participant in team and client meetings
    • Raises our visibility through involvement in local industry organizations
    • Anticipates client needs and proposes alternative business solutions.
    • Mentors Project Associates

     

    Qualifications

    Years of Experience: 2-3

    Certification: PMBOK Knowledge Certification is: Preferred but not required

     

    Technical Skills:

    • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc.)
    • Experience communicating business solutions and service offerings
    • Prior experience in balancing multiple small scale IT projects, I.E Cisco, Extreme and Fortinet
    • Previous experience managing teams, budgets, scheduling, tasks for internal departmental initiatives, and clients
    • Familiarity with time entry systems for project monitoring

     

             Business Skills:

    • Multitasking, organization, leading small teams and individuals
    • Can creatively design new ways to employ teams on projects
    • Client focused and determined to provide the Ultimate Client Experience
    • Confronts issues openly and quickly
    • Calmly addresses last minute changes and complaints

     

    Carousel Industries will offer to the ideal candidate:

    • Competitive salary 
    • Comprehensive benefits package, including 401K
    • Paid Holidays, Personal time, and Vacation

     

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