Carousel Industries

  • Client Engagement Coordinator

    Posted Date 3 weeks ago(7/25/2018 11:38 AM)
    ID
    2018-2419
    # of Openings
    1
    Job Location
    US-RI-Exeter
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.

     

     

    Responsibilities

     

    The Client Engagement Coordinator applies project management knowledge, technical and interpersonal skills, and project management tools to meet project requirements of small to medium proportion.              

    • Manages the day-to-day operational and tactical aspects of multiple or limited scope projects.
    • Assists client engagement associates, managers and partners on projects/programs.
    • Reviews high-level deliverables across projects.
    • Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of project or consulting engagements as measured by company and team goals and customer satisfaction.
    • Minimizes our exposure and risk across multiple projects.
    • Grows long-term relationships with clients and capitalizes on equity and partnership opportunities.
    • Manages project budget, including impact of Change Orders or changes to scope and timelines
    • Ensures accurate time entries for team members to the project, ensures accurate invoicing, and monitors all partner/third party timesheets and invoices for all projects under his/her direction.
    • Addresses billing issues if they arise.
    • Analyzes profitability, revenues, margins, and utilization across projects.
    • Serves as a key participant in team and client meetings
    • Raises our visibility through involvement in local industry organizations
    • Anticipates client needs and proposes alternative business solutions.
    • Mentors Project Associates

    Qualifications

    Years of Experience: 2-3

    Certification: PMBOK Knowledge Certification is: Preferred but not required

     

    Technical Skills:

    • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc.)
    • Experience communicating business solutions and service offerings
    • Prior experience in balancing multiple small scale IT or Telephony related projects
    • Previous experience managing teams, budgets, scheduling, tasks for internal departmental initiatives, and clients
    • Familiarity with time entry systems for project monitoring       

     Business Skills:

    • Multitasking, organization, leading small teams and individuals
    • Can creatively design new ways to employ teams on projects
    • Client focused and determined to provide the Ultimate Client Experience
    • Confronts issues openly and quickly
    • Calmly addresses last minute changes and complaints

    Carousel Industries will offer to the ideal candidate:

    • Competitive salary 
    • Comprehensive benefits package, including 401K
    • Paid Holidays, Personal time, and Vacation

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