Carousel Industries

  • Technical Director

    Posted Date 1 month ago(5/20/2019 11:56 AM)
    # of Openings
    Job Location
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth. 

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at, Facebook, Twitter, and LinkedIn.


    Technical Director is the lead technical resource at Carousel for driving delivery excellence. This role is primarily focused on growing the post-sales delivery process including implementation and development of Unified Communication, Video, and Mobile collaboration.

    Under the leadership of a Chief Engineer, a Technical Director actively drives and manages the development of solution area offerings, technical best practices, sales lifecycles (including pre- and post- sales engagements), and escalations.  This position plays an important role in the mentorship, technology education, and career development of solution area engineers.


    Working in conjunction with Carousel’s TSL, Architects and Account Executives, a Technical Director serves as the key technical advisor, product advocate, subject matter expert, and educator for solution area offerings.  A Technical Director may design, position, and propose technology solutions and must have a hands-on “command line” level knowledge primarily with Cisco and Microsoft Unified Communication solutions. In certain situations, the Technical Director may assume the role of the technical project lead on solution area client projects to assure complete customer satisfaction through all stages of project, product, and/or program delivery.  


    This is a challenging but rewarding leadership consulting position that will expose the successful candidate to a broad spectrum of design, implementation, and support of IT technology, process, and resources. We seek someone who is able to handle multiple responsibilities and who genuinely enjoys the challenge of doing/learning different things as needed. This individual must be comfortable functioning with a high level of independence and will be responsible for interfacing and collaborating with all levels of customer personnel, from their systems administrator to CIO.


    Technical Director is responsible for enabling the strategic plan developed by the Chief Engineer they report to. This includes:

    • managing solution area product development and lifecycles
    • Provide mentorship, training and guidance to technical team members. This includes input to management regarding overall performance.

    The Technical Director may serve as an escalation for both pre- and post-sales scenarios. At times working as a pre-sales Solutions Architect (especially as it relates to complex or new technology solutions design) or as billable technical leadership in post-sales delivery (especially as it relates to mentoring of less experienced talent, rolling out of new/emerging products and services, or in planning/quality assurance).

    In addition to project support, the Technical Director is also responsible for providing that same measure of escalation, mentorship, and quality assurance support to the Solution Area team members that serve in a managed services capacity.

    Technical Directors will meet with Pre-Sales Engineering and Architects to create a constant feedback loop of product/service offering innovation and refinement.


    On an ongoing basis, Technical Directors will engage in “1on1” meetings to provide mentorship and feedback to engineers. Progress will be shared with the Director of Professional Services and Director of Managed Services for overall career development.


    Additional responsibilities:

    • Individual must be able to manage difficult situations involving people, process or technology
    • Work with Carousel Scheduling and the Director of Professional Services to provide input on skill sets needed for projects
    • Take part and provide leadership in ongoing Solutions Area weekly calls and Quarterly Meetings
    • Manage pre and post sales best practices documentation and communication to appropriate parties.
    • Ability to present technical and non-technical material to clients and internal staff.
    • Provide input when evaluating potential new talent to bring into the organization 
    • Working in conjunction with a Solution Architect, develop and/or review technical Statements of Work (SOWs) and proposals for technology solutions as needed
    • Perform complete technical and strategic assessments of small, mid-sized, and large IT organizations
    • Manage relationships with partners involved in the delivery of services and referrals
    • Participate in Project Planning and Design Work sessions as needed as a senior consultant
    • Act as technical owner on complex technology deployments, mentoring and guiding engineers assigned to the project
    • Support monitoring and systems/network management of managed technology services customers
    • Support occasional on-call and after-hours support needs of the practice
    • Perform other tasks and duties as assigned by supervisor







    • Minimum of 8 years of experience in IT with strong subject matter expertise in areas of Collaboration
    • A strong track record of excellence in post sales engineering and pre-sales design engineering and consulting
    • Cisco Professional or Expert level in Voice/Collaborations certifications (CCNP, CCIE) required
    • Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market
    • Must be able to demonstrate strong communication and collaboration skills. 
    • Ability to create repeatable processes and documentation sets for given solution area
    • Must be able to demonstrate strong business consultative skills
    • Strong industry knowledge
    • Strong client facing skills
    • Must be able to work with minimal supervision
    • Must be able to travel on a limited basis, typically less than 25%
    • Professionalism, both in internal interaction and client-facing interactions.
    • Public speaking skills as it relates to small and medium sized audiences
    • Excellent relationship building skills
    • Demonstrated leadership capabilities



    Carousel Industries is an Equal Opportunity Employer:  Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.


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