Carousel Industries

  • Dedicated Technician

    Posted Date 1 week ago(10/9/2018 10:31 AM)
    ID
    2018-2462
    # of Openings
    1
    Job Location
    US-VA-Chester
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.

     

     

    Responsibilities

    • Comply with all Carousel policies, processes and procedures.
    • Receive telephone, email and/or service order requests for performance of services.
    • Works directly with Service Delivery Manager, Dispatch Coordinator, and/or customer for onsite services and scheduling of technicians services.
    • Professionally represent Carousel Industries by providing high quality technical support at client locations to meet service order requirements, meet customer expectations, and delivery overall customer satisfaction.
    • Ensure policies and procedures as provided for client premises are followed; coordinate with customer for all access within customer locations.
    • Provide support for maintenance, service, break-fix, and project activities as directed and scheduled by Dispatch Coordinators.
    • Perform diagnostics and troubleshooting to determine the cause of technical faults or errors; resolve technical issues and liaise with other technical experts for problem resolution.
    • Perform system upgrades including firmware, software, and hardware as required.
    • Install or replace equipment including telephones/handsets, components (hard drives, power supplies), boards, etc…
    • Install physical cabling, equipment, UPS and related support infrastructure.
    • Provide remote technical support and staff augmentation to Network Operations Center as time permits or as assigned by supervisor.
    • Verify equipment, service, and customer acceptance prior to departure.
    • Ensure accurate and timely entry of work log information, time spent, and other details of work performed into ticket management system either directly or via Dispatch Coordinator.
    • Advise Dispatch Coordinator or Manager, Field Operations of any issues or escalations impacting your ability to complete job assignments.
    • Liaise with remote technical support staff as needed in the completion of service orders and job assignments.
    • Work with supervisor on annual training plan to ensure skills are up-to-date with changing technology, and to develop new skill sets in conjunction with new technology.
    • Develop documentation including installation instructions, how-to’s, and processes for Moves-Adds-Changes-Deletions.
    • Works as a team member to ensure all responsibilities are met at the close of the business day
    • Performs other assignments as required to the overall service order and customer needs

    Qualifications

    • High School diploma or equivalent required.
    • Valid driver’s license is required.
    • Some assignments may require additional background checks, including criminal background checks and submittal of information for review in support of security clearance(s).
    • Excellent diagnostic and troubleshooting skills.
    • Interest in being customer liaison with excellent written and verbal communications skills.
    • Experience with computer and database management programs.
    • Experience and/or certification in one or more of the following:Relevant voice, video, or data technologies (see Training Requirements below)
    • Cabling, installation of racks, computer, data and voice equipment.
    • Computer-related power cabling, including UPS systems.
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    • Remote access systems, including VPN and modems.
    • Diagnostics equipment, including cable tester, volt meters, and other related tools.
    • Team player with strong collaboration skills are essential.

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