Carousel Industries

  • AV Technician

    Posted Date 2 months ago(10/9/2018 2:16 PM)
    ID
    2018-2463
    # of Openings
    1
    Job Location
    US-MD-Baltimore
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth. 

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.

    Responsibilities

    This position serves customers by identifying their needs; engineering adaptations of products, equipment, and services. Conduct tests using various test devices to ensure proper system performance.  Interpret and use worksheets, service orders, circuit diagrams, blueprints and other documentation to ensure proper installation of equipment.  Prepare required installation and change records and documentation.  Perform routine and preventative maintenance procedures and keep maintenance logs.  Supports customer’s moves, additions and changes to the Audio/ Visual environment and ensure the seamless operation of the video equipment. 

     

    Essential Duties and Responsibilities:

    • Comply with all Carousel policies, processes and procedures.
    • Comply with Customer’s policies, processes and procedures in support of the associated contract. Ensure policies and procedures as provided for client premises are followed; coordinate with customer for all access within customer locations.
    • Receive telephone, email and/or service order requests for performance of services.
    • Works directly with customer for onsite services  
    • Takes direction from Convergence Supervisor as services are scheduled.    
    • Professionally represent Carousel Industries by providing high quality technical support at client locations to meet service order requirements, meet customer expectations, and delivery overall customer satisfaction.
    • Maintain high standards for physical cable plant and installation work; ensure all cables are neatly secured and labeled, and all debris generated by installation activities is cleaned and the environment is restored to pre-work condition prior to departure.
    • Provide support for maintenance, service, break-fix, and project activities as directed and scheduled by Supervisor.
    • Perform diagnostics and troubleshooting to determine the cause of technical faults or errors; resolve technical issues and liaise with other technical experts for problem resolution.
    • Install or replace equipment, with knowledge of A/V integration
    • Install physical cabling, equipment and related support infrastructure.
    • Provide maintenance support for A/V equipment, such as microphones, projectors, lighting control, ATC hardware.
    • Program and /or troubleshoot A/V equipment
    • Perform maintenance to control/DSP/VTC, under supervision
    • Verify equipment, service, and customer acceptance prior to departure.
    • Conduct Preventative Maintenance Routines on video systems as assigned and present any issues to the Supervisor.
    • Ensure accurate and timely entry of work log information, time spent, and other details of work performed into ticket management system either directly or via Technical Supervisor.
    • Advise Technical Supervisor or VP of Service of any issues or escalations impacting your ability to complete job assignments.
    • Liaise with remote technical support staff as needed in the completion of service orders and job assignments.
    • Work with Supervisor on annual training plan to ensure skills are up-to-date with changing technology, and to develop new skill sets in conjunction with new technology. Career advancement is self-managed with assistance from Supervisor.
    • Develop documentation including installation instructions, how-to’s, and processes for Moves-Adds-Changes-Deletions.
    • Works as a team member to ensure all responsibilities are met at the close of the business day
    • Performs other assignments as required to the overall service order and customer needs

    Non-Essential Duties and Responsibilities:

    • Support Supervisor and Management in the generation of ad-hoc reports and data gathering to support analysis of business performance.
    • Escalate issues to Original Equipment Manufacturer as needed.

    Qualifications

    • High School diploma or equivalent required. An associate degree in audio Visual technology is a plus
    • Minimum of 2 years of experience in Audio Visual or related field, such as digital media.
    • Valid driver’s license is required, if operate a vehicle during company business hours.
    • Some assignments may require additional background checks, including criminal background checks and submittal of information for review in support of security clearance(s).
    • Good diagnostic and troubleshooting skills.
    • Interest in being customer liaison with excellent written and verbal communications skills.
    • Ability to work in a fast-paced high-end customer focused corporate environment, and at times, under deadline pressure.
    • Experience with computer and database management programs.
    • Experience and/or certification in one or more of the following:
    • Relevant video, voice , or data technologies (see Training Requirements below)
      • Analog and digital audio and video switching and distribution
      • Projection systems
      • Control systems
      • Video conferencing
    • Experience and /or strong working knowledge of multiple videoconferencing platforms.
    • Working knowledge in standard tools, concepts, practices and procedures of Professional Audio Visual, Video Conferencing and/or Immersive industries.
      • Ability to read and interpret wiring diagrams
    • Cabling, installation of racks, computer, video, data and voice equipment.
    • Programming experience (AMX, Crestron, Extron) a plus.
    • Experience with Polycom SoundStructure, BiAMP, and/or ClearOne Audio Processors is a plus.
    • Remote access systems, including VPN and modems.
    • Diagnostics equipment, including cable tester, volt meters, and other related tools.
    • Team player with strong collaboration skills is essential. Must be able to interact with coworkers and clients.
    • Strong communication and customer service skills

    Physical/Mental Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to:

    • Function in a high-pressure environment and to meet stringent deadlines for completing tasks.
    • Have manual dexterity to operate computer keyboard and standard office equipment.
    • Ability to assemble common computer, data network, and voice equipment including component installation (e.g. hard drives, rack-mount rails, etc…).
    • Be able to lift/move objects up to 75 pounds.
    • Remain seated or standing for long periods of time.
    • Properly use a ladder in accordance with manufacturer’s specifications.
    • Talk or hear.

    Training Requirements:      

    Training and/or certification of applicable systems, including:

    • Video Infrastructure
    • Professional Audio/Visual design and integration

    Carousel Industries is an Equal Opportunity Employer:  Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

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