Carousel Industries

  • Business Intelligence Analyst

    Posted Date 6 months ago(12/12/2018 2:00 PM)
    # of Openings
    Job Location
  • Company Overview

    Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

    We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

    In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at, Facebook, Twitter, and LinkedIn.




    The Business Intelligence Analyst is responsible for the quality, structure, and management of data and organizational information. This role will be responsible for requirements gathering, system analysis, data analysis, data mapping, functional design, and development of dashboards and reports. In addition, the Business Intelligence Analyst will work with the business systems operations team to resolve data anomalies while recommending/implementing data quality improvements. This role requires a solid understanding of relational databases, data governance, expertise with data analysis scripting, and visualization-based technology.


    Essential Duties and Responsibilities:

    • Directs, organizes, and leads Business Intelligence workstream projects in the implementation and use of new BI software tools and systems.
    • Works on highly complex, cross functional, and enterprise IT and business intelligence solutions.
    • Ongoing development of business intelligence architecture that enables fact-based decision making and ad hoc analysis and insight generation.
    • Provides subject matter expertise for key BI core functions.
    • Participates in workstream planning process including inception, technical design, development, testing and delivery of BI solutions.
    • Strategically partners with the corporate business units to become knowledgeable about core business functions, processes and workflows and their related technologies.
    • Develops work plans, reviews other work plan timelines, and manages workflows to meet objectives.
    • Manages and plans for service demand forecasts.
    • Conducts analyses of functional business processes, functional requirements, and participates in the development of business cases in support of process changes and/or IT projects.
    • Identifies and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.
    • Explores data, discovers patterns, meaningful relationships, anomalies, and trends reporting findings to respective business units.  
    • Create design specifications for new reports, identify and validate the appropriate technological solutions for various reporting needs. May perform analysis for a wide range of requests using data in different formats and from various platforms.
    • Develops best practices for report deployments.
    • Analyzes data model testing results to ensure the solution meets the needs of the business.
    • Aligns BI technologies with strategic initiatives.
    • Researches best practices and stays up-to-date with best in class BI products/tools.


    • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or Analytics preferred;
    • A minimum of 5 years of related experience;
    • Demonstrated advanced analytical, troubleshooting and problem-solving skills;
    • Attention to detail with ability to deliver and support a quality service experience;
    • Demonstrated experience with industry report writers such as Einstein Analytics, Crystal Reports, Business Objects, Power BI, SSRS, or other BI reporting solutions;
    • Prior experience with Salesforce, ServiceNow, TigerPaw, and/or MAS500 preferred;
    • Experienced with writing/updating (SQL) queries;
    • Strong problem-solving skills;
    • Superior verbal and written communication skills;
    • Ability to organize and prioritize concurrent projects;
    • Ability to work independently and collaboratively;
    • Create, maintain, and optimize reports including SQL statements, views, functions, and stored procedures;
    • Effectively gather requirements and design new reports;
    • Spearhead troubleshooting, research, and correction of reports/database objects requiring review;
    • Accurately estimate effort for requested custom reports.

    Physical/Mental Requirements:

    The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to:

    • Function in a high-pressure environment and to meet stringent deadlines for completing tasks.
    • Have manual dexterity to operate a computer keyboard and standard office equipment.
    • Be able to lift/move objects up to 25 pounds.
    • Remain seated for long periods of time.
    • Talk or hear.



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