Carousel Industries

Service Contract Specialist

Posted Date 3 months ago(1/10/2020 4:22 PM)
# of Openings
Job Location

Company Overview

Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at, Facebook, Twitter, and LinkedIn.




Position Summary:

Perform analysis of service contract & project related order submittals to ensure documentation content, profit margin and commissionable objectives are achieved per corporate established process and policies.


Essential Duties and Responsibilities:

  • Analyze documentation submitted to ensure content matches order submittal matrix.
  • Evaluate margin percentage for all included Break/Fix support to ensure within acceptable margin matrix guidelines.
  • Evaluate margin percentage for Managed Services content (where applicable) to ensure within acceptable margin guidelines.
  • Evaluate Service Contract content to ensure renewal versus net new content properly identified to ensure coded correctly for commissions calculation.
  • To review and evaluate contract billing information to ensure complete and correct to ensure effective and accurate billing provided to customer.
  • To ensure final contract validity against quoted content.


Non-Essential Duties and Responsibilities:

  • Participate in development/review/improvement/update of related processes.
  • Remain current on basic tenets of all existing and new Service Contract/Managed Services offerings.


  • High School Diploma or equivalent required; Associate Degree in Accounting, Business or related discipline preferred.
  • Prior experience in Contracts processing/administration a plus.
  • Highly organized, detail oriented.
  • Strong working knowledge of Microsoft Office (with a focus on Excel and Outlook).
  • Ability to manage multiple tasks and/or projects simultaneously with competing deadlines and priorities.
  • Ability to work both independently and with other personnel within the department and company.
  • Excellent communication skills with the ability to work with all levels of staff and management.


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