Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs.
With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.
A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers. To learn more, visit CarouselIndustries.com.
The Project Manager is responsible for demonstrating consistent high quality work while overseeing Carousel’s most complex projects, managing our most strategic accounts, while adhering to Project Management best practices methodology as well as Carousel’s guidelines, practices and procedures.
The position will be required to provide mentoring and direction for our Project Management team demonstrating focus on financials and profitability, forecast accuracy, quality of deliverables, and the ability to affect positive change in our Services model through process improvement and creativity. This position will focus on consistent high customer satisfaction ratings, an aptitude for conflict resolution, the ability to work independently, demonstrating a high level of integrity and trust. This role requires excellent communication skills, and a firm grasp of the difference between a management report and technical report, providing management with pertinent executive summaries while filtering out unnecessarily intricate detail.
This role will provide total project leadership and is directly accountable for the on-time and on-budget delivery of assigned projects. The PM is responsible for the overall project plan, budget, structure, schedule and staffing requirements. The major emphasis is on management and coordination of tasks related to the overall work breakdown structure. Project Managers are required to manage efforts of the company, customer and third party vendors as well as assure that an integrated design, hardware and software solution is provided and followed to meet the customer's expectations.
This individual provides solutions to a diverse range of complex business problems and may be involved in multi-site and/or multi-country projects, requiring travel and the ability to conduct presentations for wide audiences ranging from C Level to technical teams.
The primary role and responsibility of a Project Manager is to work with Carousel Customers, Account Executives, Sales Directors, Service Delivery Managers, Program Managers, and staff to ensure that projects are delivered on schedule, within budget, and consistent with Carousel guidelines and defined client expectations.
Essential Functions and Responsibilities:
Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.