NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity and advanced technology solutions.
NWN Carousel is looking for a Customer Experience Manager to join our team in Sacramento, CA. This is a full time position with full benefits.
The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio. This role oversees end-to-end contract deliverables for each customer.
Essential, key job responsibilities for this role include, but are not limited to:
Additional job responsibilities include, but are not limited to:
The following are minimum qualifications and requirements required for this role:
The following qualifications are ideal, but not required: