Carousel Industries

Sales Operations Specialist

Posted Date 3 months ago(10/19/2021 2:01 PM)
# of Openings
Job Location

Company Overview

NWN Carousel is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, devices and contact center solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—NWN Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization.  Founded in 1992, NW Carousel serves more than 7,000 customers, including 35 of the Fortune 100. NWN Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Waltham, MA, NWN Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then NWN Carousel is the place for you. Ask NWN Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

In addition to gaining a quantum leap in your technical IQ, NWN Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, NWN Carousel employees consider their peers as family. To learn about our team and how you can be part of the NWN Carousel family, find us at, Facebook, Twitter, and LinkedIn.




  • Receive email and telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various internal departments.
  • Work directly with Sales Representatives, Sales Leaders and other sales resources to help with Opportunity management in SalesForce to keep all relevant data and information updated for forecasting requirements that roll up to executive management on a weekly basis.
  • Support of a “primary territory”, national or named account assignments or other assigned sales team relationships but may also be asked to support another area anywhere in the US.
  • Review weekly the SalesForce reports and other files of active orders to ensure supported territory deals are updated.
  • Assist Sales/Pre-sales in supporting the accessing and usage of SalesForce reports.
  • Actively work with Sales Representative – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
  • Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
  • Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
  • Frequent interaction with sales, presales, finance and service delivery to assist in high quality customer outcomes related to sales.
  • Working understanding of an Order Process, ensuring when quotes are being built that all content is captured and orders are submitted in a timely manner.


The following are generally the minimum qualifications and requirements which are required for this role:

  • 2 years experience in closely related sales support or related end user sales assignments
  • 2 year degree from an accredited institution.
  • Possesses a Sales biased mindset and understands how to positively impact Sales and order completion velocity.
  • Product and recurring bookings experience is preferred or proven knowledge in other similar positions.
  • Skills working with SalesForce system or the equivalent tool sets, with Sales/Pre-sales in forecasting/quoting function.
  • Knowledge of vendor partner programs and processes.
  • NetSuite, Salesforce, TigerPaw, Sales Logix, Excel, Word, Outlook and PowerPoint experience.
  • Knowledge of standard business processes such as the Opportunity to Cash process or ability to quickly learn.
  • Excellent communication skills.
  • Excellent problem solving/dispute resolution skills required.


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