NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise, and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity, and advanced technology solutions.
The Support Technician will be assigned to the dedicated role as a Philips HSDP Tier 1 Support Tech. The Support Technician will be the first respondent to Philips’ HSDP clients for incidents and service requests submitted by phone or self-service. He or she will be responsible for managing and engaging with Philips HSDP clients throughout the full incident and service request management lifecycle. This role will assist clients with their technical issues and requests and will be responsible for fulfilling various task associated with the HSDP Request Catalog Item library.
Essential Duties and Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:
Have manual dexterity to operate computer keyboard and standard office equipment.