Carousel Industries

Collections Specialist

Posted Date 3 months ago(11/9/2021 10:59 AM)
# of Openings
Job Location

Company Overview

NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise, and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity, and advanced technology solutions.


The Collections Specailist will provide administrative support to the Billing Department. Additionally, this individual will perform a variety of fairly routine accounting activities in accordance with established internal controls and procedures for specific cusotmer relationships or types of billing transactions.


Responsibilities include: 

  • Identifies patterns of short-payment or non-payment and notify appropriate supervisory personnel
  • Reviews residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notification, refund request, and/or secondary billing as needed
  • Responsible for monitoring and maintaining assigned accounts, customer communications, account adjustments, balance write offs, customer reconciliations, and processing credit memos
  • A collection specialist uses computer software to help keep track of billing.
  • Ability to prioritize and manage multiple tasks
  • Accountable for reducing delinquency for assigned accounts
  • Collection efforts and/or correspondence with customers
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • High volume of emails
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Provide customer service regarding collection issues; process customer refunds; resolve customer discrepancies and short payments


Required Knowledge and Experience:


  • Requires experience in an accounting or office environment.
  • Prior Billing/Invoicing, A/R, A/P, or Purchasing experience preferred.
  • Completion of high school, degree or equivalent is preferred.
  • Requires strong attention to detail and organizational skills.
  • Ability to work both independently and with other personnel within the department and company.


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