Carousel Industries

Sr. Solution Architect

Posted Date 2 months ago(11/22/2021 10:59 AM)
# of Openings
Job Location

Company Overview

NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity and advanced technology solutions.


The Senior Solution Architect role is responsible for complete ownership of the technical sale during customer and partner pre-sales activities.


Essential, key job responsibilities for this role include, but are not limited to:

  • Sales Execution:
    • Successfully plans and executes sales activities within the sales process.
    • Total ownership of the technical sale during customer and partner pre-sales activities.
    • Leads sales and partners in scoping NWN Offerings to meet customer requirements.
    • Analyzes client business needs and recommend appropriate business solution/strategy.
    • Participates in the planning and design process by assessing current state and desired outcome.
    • Identifies, provides leadership to, and coordinates technical solution development activities in pursuit of formal proposal development.
    • Identifies and engages Subject Matter Experts for discreet service offerings identified in the technical solution.
    • Monitors the engagement process and obtains additional resources as needed.
    • Sets up and executes evaluation activities that prove NWN Offerings.
    • Identifies and develops technical champions; neutralizes challengers within the account.
    • Ensures complete handshake to customer success organization.
  • Technical Knowledge:
    • Demonstrates significant expertise in NWN's Core Offerings.
    • Masters Command of the Message and Sale principles.
    • Conduct sales presentations and product demos to convey the value of NWN solutions.
    • Builds impactful pilot/POCs that prove impact on customer business/requirements.
    • Comprehensive product, competitive, industry and functionality knowledge.
    • Continues education of self and others; facilitates knowledge transfer across the organization.
  • Client and partner engagement:
    • Provides technical expertise through sales presentation product demonstration of NWN offerings.
    • Maximizes results by anticipating and neutralizing obstacles/objections within an account.
    • Adds value to customer by staying up-to-date on market trends and articulating tangible benefits across customer audiences.
    • Excites and commits prospects with persuasive demos and presentations (formal/informal).
    • Actively engages and influences partner community.
    • Provides long term strategy sustaining technical account management.
  • Foundational Attributes:
    • Works effectively as a team member, leads the organization and effectively orchestrates internal and external resources.
    • Actively collaborates with and provides feedback to the Offerings Management team and Subject Matter Experts resources within the presales team.
    • Effectively communicates with all critical resources throughout the sales process.
    • Drives accountability of self and all team members to ensure execution of action items.
    • Humility to learn, master and follow NWN processes.
    • Creativity in framing a deal and positioning NWN Offerings to meet the client's business objectives.
    • Passionate business problem solver for customers.


Additional job responsibilities include, but are not limited to:

  • Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
  • Position requires fostering and growth of new and pre-established industry relationships with clients and NWN’s partners
  • Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation
  • Other responsibilities as assigned.


The following are minimum qualifications and requirements required for this role:

  • Bachelor’s degree in Computer Science, Information Systems or related experience.
  • 5+ years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
  • 5+ Years Minimum hands on experience designing, deploying, and supporting complex communications systems.
  • CCIE written or equivalent experience (CCNP or CCDP required), EMC, VMWare, Citrix, NetApp, or HP written Certification (i.e. EMC Proven Professional, VSTP).
  • Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI).
  • Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
  • Involvement in Industry Councils, User Groups, as appropriate.
  • Experience with structured project management methodologies.
  • Experience working with solution design, job costing and quality planning.
  • Experience developing/writing technical sales documents.
  • Experience working in a project/team environment.
  • Must possess excellent time management skills.
  • Must possess good organizational skills.
  • Must possess excellent client/customer interface skills.
  • Must possess working knowledge of Visio.
  • Ability to develop/ deliver management presentations.
  • Proficient in MS-Office (Word, Excel, PowerPoint).
  • Able to architect and design detailed configurations for complex Communications Systems.
  • Able to assess and monitor a complex network to ensure service is provided as designed.
  • Excellent relationship skills.
  • Excellent verbal written communication skills are required.
  • Excellent high-level problem solving skills.


Role Working Conditions





Requires Travel

Local Travel.

Requires Overtime


Varying Shift


Non-Standard Shift Hours


Involves Potential Hazard Risks




Role Task Frequency


























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