Carousel Industries

Associate Engineer

Posted Date 1 month ago(12/14/2021 11:11 AM)
ID
2021-3055
# of Openings
1
Job Location
US-NY-Albany

Company Overview

NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise, and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity, and advanced technology solutions.

Responsibilities

Position Overview:

Acts as a technical resource for implementation, delivery, and support of solutions and services powered by the latest generation of collaboration solutions. Regularly interact with Engineers, customers, project managers, sales and pre-sales team, technical directors, field technicians, and Carousel services personnel.

 

Essential Duties and Responsibilities

 

  • With Engineering oversite, participate as a technical delivery resource in solution area engagements for Collaboration.
  • Demonstrate learning and participating in multiple technical areas and share knowledge in those areas with the Collaboration team.
  • Is a technical team member and participant for customer engagements, with responsibility to learn proficiency with the Avaya Collaboration product suite, inclusive of Communication Manager, System Manager, Session Manager, Session Border Controller, and system adjuncts. This includes programming, installation, and testing, as well as documentation and communication of status and completion.
  • Ensures processes developed are maintained, supported, and updated for use by internal and external customers.
  • Continually self-educate using various training methods and tools to maintain a high level of proficiency in applicable technologies.

Qualifications

Qualifications: 

 

  • BS/BA Degree or technical school experience in related positions.
  • Be willing to obtain advanced vendor certification(s).
  • Excellent communication written and verbal.
  • Excellent customer service skills.
  • Requires a positive, hands-on, team-oriented leadership style.
  • Proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
  • Ability to work independently and in a team environment.

 

Technical Skills:

 

  • Ability to learn including installation, upgrading and troubleshooting in the following areas: Avaya applications, IP Telephony, Basic Networking, SIP, Operating systems including VMWare.
  • The willingness to obtain analytical and troubleshooting skills, with the ability to handle critical customer issues in crisis situations and can work under enormous pressure in complex environments.
  • Good decision-making skills and the be able to solve issues that cross multiple solutions and technologies.

 

 

Language and Writing Skills:

 

  • Ability to read, analyze, and interpret technical procedures.
  • Ability to effectively present information and respond to questions from managers, clients, customers, and peers.

 

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