NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Responsible for monitoring all client related network activity and triaging, diagnosing and remediating escalated, voice,
data and/or converged technology related problems. Work as a team with vendors, client personnel, various support teams
and project personnel. Utilize existing tools to proactively recognize issues and trends. Works to provide timely and
effective resolution of issues to meet business requirements and Service Level Agreements. Provides follow up to ensure
proper problem and resolution management is being done to prevent recurring incidents.
Essential Duties and Responsibilities:
I. Customer Support
II. Reporting/ Information Resources
III. Analysis, Problem Solving and Service Planning
IV. Developing Knowledge of Internal Process, Systems and Technology
V. Internal Support Responsibilities
Non-Essential Duties and Responsibilities:
Physical/Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. While performing the duties of this job, the employee is required to:
Training Requirements:
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
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