NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

As a platform architect specializing in ServiceNow, your role is responsible for the designing and implementing solutions on the ServiceNow platform, the documenting of the overall platform design, and helping to analyze the impact of new requirements.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Design and Architecture: create value by minimizing mistakes and amplifying success. They design scalable, sustainable, and successful instances of ServiceNow.
• Client Interaction: They provide domain expertise, technical guidance, and strategic recommendations to clients. This includes sharing best practices, industry trends, and technical insights.
• Solution Development: Architects analyze requirements, estimate development time, and create technical solutions. They participate in requirement gathering meetings and collaborate with stakeholders.
• Workflow Design: Architects prepare flows and workflows for overall solutions, ensuring efficient processes.
• Technical Documentation: They develop system documentation, including process flows, design documents, and high-level architecture diagrams.
• Deployment and Performance: Architects define the architecture for ServiceNow implementations and oversee successful deployment. They also manage upgrade cycles and optimize instance performance.
• Adhere to IT policies, procedures, and standards for hardware/software, security, request/ticket tracking, source control, and change management. 

Additional job responsibilities include, but are not limited to:

• As new technology is introduced, quickly acquire sufficient knowledge and skills.
• Ensures platform alignment with the business strategy.
• Provides consultative technical leadership to the platform team.
• Creates and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Resolves technical escalations, including responding to defects.
• Participates in process workshops.
• Works closely with enterprise architecture team.
• Other responsibilities as assigned.

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Deep knowledge of ServiceNow solutions
• Understanding of ITIL processes
• Experience in an enterprise environment with multiple integration points
• Architecting and deploying large-scale ServiceNow implementations
• Strong analytical skills for problem-solving and to address complex business challenges.
• Effective communication and collaboration skills to work with diverse teams.
• Strong requirements gathering experience working with end users.
• ServiceNow platform module experience, such as: Case Management, Service Catalog, Incident Management, Change Management, CMDB, Asset Management, Contract Management, Order Management, CSDM, Demand Management, Project Management, or Resource Planning.
• Experience working within hybrid agile SDLC environment, utilizing scrum-based projects and user stories to define & work development tasks.
• Ability to execute against multiple work streams in a fast-paced environment.

The following qualifications are ideal, but not required:

• Bachelor degree in Engineering, Information Technology, Operations, or related field preferred.
• Certifications in ServiceNow are advantageous: ServiceNow Certified System Administrator (CSA), ITIL Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), ServiceNow Certified Application Developer (CAD))
• Prior experience at a Managed Services Provider advantageous.
• Prior experience working remote a plus.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.