NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com
Roles & Responsibilities:
Additional job responsibilities include, but are not limited to:
• Demonstrated higher understanding of common information architecture frameworks
• Offers ideas and suggestions to support achievement of goals.
• Other responsibilities as assigned.
Requirements:
• Able to work independently and successfully in hybrid team environment.
• Able to manage multiple concurrent tasks with minimal supervision.
• Able to work 2-3 holidays per year and provide occasional night and weekend coverage.
•Adept in Windows 10 and 11, Intune, OS and O365
• Strong interpersonal skills.
• Strong analytical skills.
• Understanding of common IT concepts and terminology.
• Understanding of basic operating systems and desktop experience.
• Able to present point of view to gain buy-in from team and/or management.
• Offers ideas and suggestions to support attainment of goals.
• Adheres to, maintains, and improves operating policies, procedures, and knowledge base documentation.
• 1-3 years of customer support experience.
The following qualifications are ideal, but not required:
• Certificates from Microsoft, Cisco or technology companies strongly desired including Cisco UC/MACD experience.
• Experience using Service Now
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
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