NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.  We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Role Overview

The NWN Program Manager (PGM) is responsible for managing all IT based business solutions projects sold to medium and large accounts in the Enterprise, Commercial, State and Local, and K-12 verticals.  This responsibility includes, but is not limited to, overseeing multiple related projects that contribute to a larger program or strategic goal for assigned account(s).

Scope of Role Responsibilities

The scope of essential job responsibilities includes but is not limited to:

• Managing a portfolio of projects aligned to an account and/or specialization while maintaining 80% utilization.
• Responsible for driving project and portfolio success by:
  • Maintaining high customer satisfaction for each project in their assigned portfolio
  • Maintaining projects on schedule and within budget by proactively mitigating issues and risks that could impact scope, duration, and/or costs
  • Maintaining alignment with identified strategic goals for an assigned portfolio while working to identify opportunities to upsell and/or cross-sell NWN Carousel services and offerings
• Oversee all activities of project personnel and shared corporate resources to ensure projects progress on schedule and within budget. Identify and solution for any organizational obstacles to success and ensure lessons are shared for future programs
• Follow the NWNC Project Management delivery methodology including but not limited to:
  • Working with assigned Project Managers to facilitate project kickoff meetings in a timely manner
  • Working with assigned Project Managers to develop a comprehensive, integrated master schedule that highlights the critical path across multiple parallel projects
  • Implement program governance to monitor, measure, and report on progress to management and clients on a regular cadence
  • Ensure the development and approval of business and technical requirements documentation, client deliverables, and associated project artifacts
  • Forecast revenue regularly & accurately across all projects in the assigned portfolio and mitigate any risks to those commitments throughout the program life cycle
  • Conduct formal closure on all projects within the assigned portfolio(s) and ultimately program closure with any required supporting documentation

The scope of additional job responsibilities includes but is not limited to:

• Understand and articulate all NWNC service offerings and capabilities
• Represent NWNC with contractors, suppliers, customers, departments, and other parties as required
• Understand implementing and tracking changes via Change Management
• Other responsibilities as assigned

Role Qualifications and Requirements

The successful candidate for this position will meet these minimum requirements:

• Bachelor's Degree or equivalent work experience
• Subject matter expert knowledge of project and program management best practices (based on the PMBOK).
• Current PMP Certification preferred
• Business process optimization experience with the ability to collect business and technical requirements and develop process workflows to solve problems
• 10+ years of IT project and program management experience
  • Includes experience developing project plans that include a project charter, project schedule, project scope statement, project management approach, change management plans, project communication plans, project resource needs, and cost estimates
  • 10+ years of experience working with cross-functional teams and staff of all levels
• Experience creating a portfolio revenue forecast and maintaining its integrity throughout
• Extensive experience organizing large or complex projects into a master schedule, along with any sub projects, while optimizing resource utilization across the portfolio
• Ability to mentor and train other PMO members
• Experience leading other project managers on larger engagements as a central point of contact and escalation point
• Demonstrated ability to manage multiple competing priorities
• Excellent problem solving and negotiation skills
• Exceptional client facing communications and presentation skills

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.