NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.  We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

The Offering Architect is responsible for defining, documenting, and developing standard architectures for the delivery of one of NWN Carousel’s Technology Offerings  This role ensures that Offerings, products, and solution componants, align with the organization's business objectives, technical standards, and future growth plans. Combining technical expertise with leadership skills, the Offering Architect guides architectural strategy, fosters innovation, and coordinates cross-functional teams to deliver robust and scalable Offerings in aligment with the standards set forth by the Lead Architect, Customer Success organizaitons, and Product Management.

This role requires building strong relationships with their cross functional peers and other groups within the company and our partners, to ensure NWN Carousel is delivering customers outcome-based services that solve real business problems. This role will participate in business meetings to ensure the solutions are meeting targets for sales and customer expectations. Pipeline, revenue, and cost analysis of the technology services are a requirement for the role.

Essential, key job responsibilities for this role include, but are not limited to:

• Define and maintain the Offering Architecure and Architecture Roadmaps in aligment to systems, offerings, and organizational goals
• Evaluate emerging technologies and solution componants to advise offering and product teams on how to integrate these into their offerings and our architectures
• Ahere to standard architecture models, diagrams, documentation and other standards to aid in offer development, training, and enablement activities
• Work with the Lead Architect and Product Management s to align their architectures to the company standards including ensuring complance with standards for service delivery, industry standards, and compliance requirements
• Work with Offering Managers and Product Management to define clear requirements for services including the architecture, entitlement deliverables, system and platform enablement, and engineering delivery of solutions in a given solution or offering area.
• Be proficient in how NWN Carousel delivers our services today with an eye to how we improve and build new services in the future. Use that expertise to aid the offering leadership, product management, and presales teams in defining, building, and selling our services.
• Work to build and maintain a library of documents to support internal enablement, product design and development, and sales activities
• Perform enablement activities for Product and Offering teams. Assist in sales and engineering enablement activities.
• Maintain fluency in a cross disciplinary stack of IT solutions including networking, carrier services, hybrid cloud, communications, security and adjacent technologies.
• Work with Offering Managers and Product Management to develop and maintain technology product roadmap and strategy.
• Idea Management – responsible for working with architecture and customer success teams to capture and vet new offering and delivery optimization ideas.
• Relies on experience and judgment to plan and accomplish goals. 

Additional job responsibilities include, but are not limited to:

• Build strong relationships with NWN Carousel’s Offerings Teams, product Management, Sales Enablement, technical architect, and Customer Success service teams.
• On-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
• Other responsibilities as assigned.

The following are minimum qualifications and requirements required for this role:

• Bachelor’s degree in computer science, Information Systems, or related experience.
• 5+ years of experience in a technical architecture role in a solution provider or similar technology field
• Clear understanding of the ITIL framework and it’s associated deliverables. ITIL v3 Foundational certification or better is a plus.
• Domain expertise in either Unified Communications, Networking, Hybrid Cloud, Contact Center, or Security realms. Cross-domain expertise preferred.
• Deep expertise in IT infrastructure, cloud computing, application development, and cybersecurity.
• Strong knowledge of programming languages, APIs, and system integration techniques.
• Experience with modern IT platforms and tools (e.g., Kubernetes, microservices, DevOps practices).
• Involvement in industry councils or user groups is a plus.
• Strong documentation and technical writing skills
• Fluent with Microsoft Excel, PowerPoint, and Word
• Must possess strong influential leadership skills.
• Must possess excellent time management skills.
• Ability to develop/ deliver management presentations.
• Excellent verbal written communication skills are required.
• Excellent high-level problem-solving skills.

Travel:  Less than 10% annually.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.