NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

The Inside Renewals Specialist plays a pivotal role in driving retention, expansion, and customer satisfaction for SMB accounts. This customer-facing role is responsible for managing high-volume renewals, proactively identifying upsell and cross-sell opportunities, and ensuring smooth contract transitions, including customer migrations to new platforms and solutions.

The successful candidate will collaborate closely with Renewal Operations, Sales Leadership, and Customer Success to craft compelling renewal strategies, optimize customer adoption and engagement, and support long-term account growth. This role is critical in streamlining renewal processes and ensuring a seamless customer experience.

This is a remote position, offering flexibility and the opportunity to contribute to a scalable, high-impact growth initiative within a dynamic and supportive environment.

Key Responsibilities:

• Renewal Management: Proactively manage and drive the renewal process, ensuring that contracts are renewed on time and customer satisfaction is maintained.
• Customer Engagement: Build strong relationships with customers, understanding their needs and positioning the value of NWN’s offerings to meet those needs.
• Engaging and Closing Renewals: Lead renewal discussions with customers, address concerns, and negotiate agreements to successfully close renewals.

• Collaborative Selling: Partner with Renewal Operations, Sales Teams, and Customer Success to identify expansion and upsell opportunities within your portfolio.
• Proposal Development: Assist in the creation of compelling customer proposals, ensuring accuracy in pricing and alignment with customer goals.
• Pipeline Management: Maintain and track renewal pipelines, ensuring that all renewal milestones are met and that opportunities for additional revenue are maximized.
• Data-Driven Insights: Analyze customer purchase and renewal history to inform strategic decisions and recommendations for renewals and expansions.
• Cross-Functional Collaboration: Work with internal teams to ensure smooth execution of renewals, including resolving any customer issues that arise during the renewal process.
• Performance Reporting: Provide regular updates and reports on renewal activities, performance metrics, and outcomes to key stakeholders.

• Education: Bachelor’s degree or equivalent experience.
• Experience: 2 to 3 years of experience in sales, renewals, or customer success, ideally in a technology environment.
• Skills:
• Strong communication and interpersonal skills, with the ability to effectively partner with cross-functional teams.
• Proven ability to manage high-volume accounts and prioritize tasks in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Experience with CRM systems and sales tools, with an emphasis on maintaining accurate records and managing pipelines.
• Ability to work independently and take ownership of tasks, while also contributing to team goals and initiatives.

Additional Qualifications for a Top Candidate:

• Strategic Thinking: Ability to think critically and strategically about customer retention and revenue growth, identifying opportunities for improvement.
• Leadership Potential: Demonstrated ability to take initiative, lead projects, and influence outcomes in a collaborative environment.
• High-Performance Culture: Commitment to cultivating a positive, high-integrity team culture that prioritizes customer success and continuous improvement.
• Adaptability: Experience working in a high-growth, fast-paced organization, with the ability to navigate ambiguity and make decisions with limited oversight.

If you’re a driven, customer-focused professional looking to make a significant impact in a dynamic and growing company, we encourage you to apply for the Inside Renewals Specialist role at NWN.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.