NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

We are seeking an experienced Product Owner to guide and oversee multiple capabilities in delivering high-value features and solutions. As the EMP (Experience Management Platform) Product Owner, you will be responsible for aligning product vision and strategy with business objectives, managing the EMP product roadmap, and ensuring the successful execution of product features across multiple teams. You will work closely with stakeholders, offering owners, and development teams to ensure continuous delivery of valuable products within an Agile environment.

Essential, key job responsibilities for this role include, but are not limited to:

• Product Vision & Strategy: Collaborate with leadership to define and communicate the product vision, ensuring it aligns with the organization's goals and market needs.
• Backlog Oversight: prioritize product backlog, ensuring clear alignment across teams and consistency with the overall product strategy.
• Program Increment (PI) Planning: Take a leadership role in PI planning sessions, ensuring that features and stories are aligned with the business goals, are well-prioritized, and have clear acceptance criteria.
• Stakeholder Management: Serve as the primary point of contact between the offering team and key business stakeholders, ensuring that requirements are well-communicated and aligned with the business objectives.
• Cross-Team Collaboration: Work closely with cross-functional teams, including engineering, all offerings, delivery, sales, and operations, to ensure smooth product delivery and high-quality results.
• Delivery Oversight: Monitor the delivery of product features and ensure alignment with the overall product vision, adjusting priorities as needed based on feedback and evolving business goals.
• Release Coordination: Oversee the release planning process to ensure timely and smooth deployment of product increments, coordinating across teams and managing dependencies.
• Value Prioritization: Ensure the product backlog is continuously refined and prioritized based on business value, customer feedback, and technical constraints, using data-driven insights to inform decisions.
• Continuous Improvement: Champion Lean-Agile principles and foster a culture of continuous improvement within cross functional teams.
• Monitor, track and report on project status, KPI’s, changes in scope, issues, gaps and risks.
• Operationalize support for new offers, services and delivery partners
• Manage and lead the continuation operational efforts around existing offering/services (tools, enhancements, processes, etc.)
• Work with offer owners to document offering collateral, service descriptions and enablement materials.
• Maintain the offering catalogue and road maps for EMP.
• Assist in the development and evaluation of lean business cases.
• Document maintain and report on offering/services financial performance and KPI’s
• Facilitate the on-boarding of new vendors specific to services organization.
• Manage the continual operational support of vendors and partners as it relates to assigned Products

The following are minimum qualifications and requirements required for this role:

• Bachelor's degree in Business, Computer Science, Engineering, or 7+ years related work experience
• Deep understanding of Safe Agile methodologies, particularly in large-scale enterprise environments.
• Proven experience managing multiple product offering roadmaps.
• Certified SAFe Product Owner/Product Manager or equivalent certification (preferred).
• Exceptional communication, leadership, and organizational skills.
• Strong analytical and problem-solving skills with a focus on delivering value.
• Experience with Agile tools
• Experience with Service Now
• Experience with Unified IT Management
• Market knowledge of IT services and technologies

The following qualifications are ideal, but not required:

• Lean Six Sigma black belt
• Background in Workplace IT managed services product development is preferred.
• Engineering and development experience a plus
• Technical design and architecture

Travel:  Less than 30% annually.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.