NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

We are seeking a detail-oriented and technically skilled Catalog Manager with experience in architecting and managing IT services and product catalogs in a system integrator or related field.  The successful candidate will require the ability to design and manage an aligned catalog architecture in collaboration with our Offerings, Operations, IT Systems, and Customer Success teams.  This role is responsible for ensuring the accuracy, and consistency of catalog our catalog and catalog data across Salesforce, NetSuite, ServiceNow, and other connected platforms. The ideal candidate will combine a strong understanding of IT Services, catalog architecture, data administration, catalog management best practices, and IT integration workflows to drive operational efficiency and support business growth.

This role requires building strong relationships with their cross functional peers and other groups within the company and our partners, to ensure NWN is delivering customers outcome-based services that solve real business problems. This role will participate in business meetings to ensure the solutions are meeting targets for sales and customer expectations. Pipeline, revenue, and cost analysis of the technology services are a requirement for the role.

Essential, key job responsibilities for this role include, but are not limited to:

• Create, update, and maintain product and service catalogs across Salesforce.com, NetSuite, ServiceNow, and related platforms.
• Ensure product information (pricing, descriptions, configurations) is accurate, consistent, and aligned with delivery, marketing, and sales needs.
• Manage the lifecycle of catalog items, including version control, activation/deactivation, and retirement.
• Configure and customize Salesforce.com product catalogs, including Product Rules, Price Books, and CPQ (Configure, Price, Quote) solutions.
• Work closely with Business systems administrators and developers to optimize catalog structures and related workflows in support of our Opportunity to Cash process.
• Support the onboarding of new partners and vendors into our portfolio and catalog and Opportunity to Cash process.
• Develop a catalog automation strategy to ingest 3rd party catalogs from partners, distributors, and suppliers in collaboration with our data management and operations teams.
• Monitor catalog performance and resolve data or functional issues within our systems.
• Collaborate with IT teams to integrate catalog data across ERP systems and eCommerce platforms
• Support the development and maintenance of our CPQ solution including quoting, scope of work automation, and service delivery alignment.
• Support data migration activities, API integrations, and system upgrades affecting catalog management.
• Troubleshoot and escalate system issues that impact catalog functionality or user experience.
• Establish catalog data standards, validation rules, and audit processes to ensure data integrity.
• Perform regular audits and reporting to identify inconsistencies and drive corrective actions.
• Implement automated processes where possible to minimize manual errors.
• Partner with Offerings, Sales, Marketing, Product Management, Pricing, and IT teams to gather requirements and deliver catalog updates in line with business strategies.
• Train and support internal stakeholders on catalog-related processes and Salesforce functionality.
• Act as the point of contact for catalog questions, enhancements, and best practices.
• Develop and deliver reports and dashboards related to catalog usage, sales performance, and inventory metrics.
• Use analytics to identify opportunities for catalog optimization.
• Recommend and implement improvements in catalog management processes, tooling, and technology.
• Perform enablement activities for Product and Offering teams. Assist in sales and engineering enablement activities.
• Maintain fluency in a cross disciplinary stack of IT solutions including networking, carrier services, hybrid cloud, communications, security and adjacent technologies.
• Work with Offering Managers and Product Management to develop and maintain technology product roadmap and strategy. 

Additional job responsibilities include, but are not limited to:

• Build strong relationships with NWN Carousel’s Offerings Teams, product Management, Sales Enablement, technical architect, and Customer Success service teams.
• On-going self-study to continuously improve skills relative to strategic technology direction and service offerings.
• Other responsibilities as assigned.

The following are minimum qualifications and requirements required for this role:

• Bachelor’s degree in computer science, Information Systems, or related experience.
• 5+ years of experience in a Product or Catalog management role in a solution provider or similar technology field
• Clear understanding of the Agile framework and it’s Product lifecycle Management
• Proficiency in Salesforce.com administration, especially Salesforce CPQ, Sales Cloud, and Service Cloud modules
• Familiarity with ServiceNow, especially the Order Management capabilities
• Experience with Product Catalog, Price Books, and Product Rules within Salesforce.
• Solid understanding of IT systems integration, APIs, and data migration processes.
• Proficiency with data management tools (e.g., Data Loader, Workbench, Excel).
• Knowledge of ERP and eCommerce platforms and how they integrate with CRM systems. Specific experience with NetSuite is a plus.
• Ability to gather, document, and prioritize business and technical requirements.
• Strong analytical skills to interpret data and propose catalog improvements.
• Excellent attention to detail and commitment to data accuracy.
• Strong cross-functional communication and stakeholder management skills.
• Problem-solving mindset and proactive approach to continuous improvement.
• Salesforce Administrator Certification and Salesforce CPQ Specialist Certification preferred
• Strong documentation and technical writing skills
• Fluent with Microsoft Excel, PowerPoint, and Word
• Must possess strong influential leadership skills.
• Must possess excellent time management skills.
• Ability to develop/ deliver management presentations.

Travel:  Less than 10% annually.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.