NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

The Logistics Warehouse Associate III is a fast-paced position that is responsible for performing various Warehouse tasks that include unloading delivery trucks for incoming deliveries, receiving, stocking, shipping functions and RMA functions for the Distribution Center. These responsibilities are requirements for both the NWN business as well as our IMS business. Your responsibilities will ensure efficient, but safe task for receiving, stocking and professional packaging of orders for shipping.

Job Responsibilities

• Take receipt of delivered shipments.
• Verify the quantities and part numbers against the OEM or Customer packing slip. Note shortages and damage if applicable.
• Identify product, generate, and issue a Serialized Bar Code.
• Apply the Serialized Bar Code to the equipment and capture the serial number and mac address or other pertinent information.
• Appy the Box Label to the equipment so pertinent Project Information is visible.
• Receive equipment into the Project assigned virtual warehouse(s) within the NWN Plano Distribution Inventory Database.
• Stock received deliveries in their designated area(s).
• Pull and prepare orders for shipping.
• Process Ship Orders through the Clippership Invoicing Program, which generates tracking information and decrements the inventory.
• Work with LTL and Freight Forwarders for large shipments or white glove services
• Preparing the Commercial Invoice and other related documents for International Orders.
• Cycle Counting and Physical Inventory.
• Works closely with the IMS Department on the receipt of IMS equipment to ensure inventory processed correctly for each Customers assigned virtual warehouse(s) within the NWN Plano Distribution Inventory database.
• Works with the QA Manager to maintain our quality standard for Metrics and Processes.
• Troubleshoot and resolve issues.
• Process RMA returns and working directly with the RMA Department.
• Keep warehouse, work area clean and always organized.
• Other duties as assigned.

Minimum

• High School diploma or GED required.
• Must be at least 18 years of age.
• Proficient computer skills and strong knowledge of Microsoft Office.
• Organizational Skills required.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Proven Warehouse experience.

Preferred:

• Two or more years of firsthand experience in job related role.
• Strong Knowledge of Microsoft Office.
• Exhibits the ability to exercise sound judgement in evaluating situations and making decisions.
• Exhibits strong people skills, multitasking ability, and time management skills.
• Ability to work independently with minimum supervision and be a collaborator.
• Ability to manage multiple projects at once.
• Ability to communicate clearly and effectively with Transportation Carrier’s, Managers, Project Management, Purchasing, RMA and Department Managers, QA, Sr Leadership and Peers.
• Ability to follow written and oral procedures.
• Ability to read, write and understand English effectively.
• Willingness and ability to work a full 8-hour shift, Monday through Friday excluding NWN recognized Holidays with occasional overtime.
• Ability to work extended hours.
• Organizational Skills required.
• Unidata System functions.
• NetSuite System functions.
• Lifting of up to 50 pounds, and with assistance occasional lifting of up to 150 lbs.
• Knowledge in RF Bar Coding and Scanning preferred.
• Forklift experience with certification preferred, both standup and sit down.
• Order Picker and Pallet Jack experience with certification preferred.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.