NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Position Summary

The Account Receivable Analyst is responsible for reviewing, communicating and reporting on customer’s financial responsibility to services and product rendered.  They work with internal and external stakeholders to ensure the timely payment and account management of our customers.

Essential Responsibilities

• Analyze, monitor and maintain assigned customer account portfolio.
• Provide our customers with account reporting, invoices, statements for timely payment.
• Review account balances after payments are applied and generate necessary adjustments overpayment notification, refund request, and/or secondary billing as needed.
• Notify Sr. Manager on any potential loss; Recommend to Sr. Management any adjustments, balances for write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Discuss with the customer to verify transactions; provide research and reconciliation as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Resolve Customer credit requests, short payments and discrepancies on their account.
• Collaborate with Internal team to facilitate payment on customer’s account.
• Timely response on correspondence and internal and external customer needs.
• Ability to prioritize and manage multiple tasks.
• Organized and attention to detail.
• Strong Analytical and Decision-making skills.
• Strong work ethic, positive attitude and accountability.
• Additional duties, as needed, as assigned by Manager.

Role Qualifications and Requirements

• Associate degree in Business Administration, Accounting or Finance preferred.
• Strong written and oral communication skills.
• Excellent Customer Service.
• Advanced proficiency in MS Office.
• Ability to work both independently and with other team members within the department and company.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.