NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Role Overview

The Senior Sales Operations Specialist role is responsible for assisting with sales orders.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Experience working with Sales to help with Opportunity management in SalesForce to keep information updated for forecasting requirements that roll up to executive management on a weekly basis.
• Support of a “primary territory”, but may also be asked to support another area anywhere in the US.
• Review weekly the SalesForce reports to ensure supported territory deals are updated.
• Assist Sales/Pre-sales in supporting the use of SalesForce reports.
• Proven success performing Deal Registrations with the Vendors/Disti’s including quoting support for the assigned territories.
• Subject Matter Expert working with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
• Assist Sales in obtaining the Vendor SKU’s/pricing uploaded into SalesForce to help complete the quoting.
• Perform basic Opportunity creation and quotes for Reps to help drive higher Account Executive productivity.
• Advanced level experience working in with Vendor/Distribution tools/systems to provide quoting support for assigned territories.
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
• Frequent interaction with sales, presales, finance and service delivery.
• Deep understanding of the Order Process, ensuring when quotes are build all content is captures and orders are submitted in a timely manner. 

Additional job responsibilities include, but are not limited to:

• Working closely with vendor and distribution partners.
• Other responsibilities as assigned.

Role Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Possesses a Sales DNA and understands how to positively impact Sales Velocity.
• Product and recurring bookings experience is preferred or proven knowledge in other positions.
• Skills working with SalesForce, with Sales/Pre-sales in forecasting/quoting position.
• Knowledge of vendor partner programs and processes.
• 8-15 years’ experience in the IT industry.
• NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint experience.
• Thorough knowledge of the NWN Opportunity to Cash process or ability to quickly learn.
• Excellent communication skills.
• Excellent problem solving/dispute resolution skills required.

The following qualifications are ideal, but not required:

• OEM relationship experience.
• Knowledge of sales cycles and commissions.
• Knowledge of how Account Executives are motivated and comfortable working with Account Executives.
• Project management skills.
• Time and priority management skills.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.