NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Provide Onsite Desktop & IT Support to resolve end user technical issues in a timely fashion to maintain customer satisfaction. Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite as well as remote.

Requirements:

• May move equipment &/or supplies weighing up to 33 pounds within the facility using various body positions.
• May be required to work outside of regular business to support manufacturing.
• May require the ability to work in loud noise environments with hearing protection
• Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage
• Setup and support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals and other IT items
• Assist in ordering and receiving equipment, as required
• Comply with internal and external regulations and procedures
• Follow all safety and environmental requirements in the performance of duties

Qualifications:

• Minimum of 2 years of IT experience required, preferably in a customer facing role
• Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, Audio & Video systems

• Knowledge of DNS, DHCP, and Subnet Mask
• Experience with Office365 applications
• Experience with ticketing systems such as ServiceNow
• Experience with supporting iPads and iPhones
• Operational experience, hands on support for end user technical issues in an operating facility
• Ability to demonstrate and provide excellent & friendly customer service skills
• CompTIA A+ certification is preferred

• Associate Degree preferred

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.