NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

We are seeking a talented and experienced Level 2 Audio-Visual (AV) Technician with expertise HP Poly, Crestron and Cisco Video hardware, Msft Teams, Zoom and Webex meeting platform experience to join our dynamic team. This on-site role involves providing advanced technical support, troubleshooting, maintenance, and setup of AV equipment, particularly focusing on the mentioned systems. The ideal candidate will contribute their in-depth knowledge to ensure flawless AV experiences for various events, meetings, and presentations.

• Utilize expertise in configuration and troubleshooting to set up and maintain complex AV systems for conferences, meetings, and events.
• Provide advanced technical support for Video Conferencing Systems, Crestron systems including setup, configuration, testing, and troubleshooting of various complex audio-visual systems.
• Collaborate with clients and leadership to gather AV requirements and ensure seamless execution of AV setups.
• Troubleshoot and resolve intricate technical issues related to AV systems, signal flow, control interfaces, projectors, cameras, microphones, and speakers.
• Conduct thorough pre-event testing and quality checks of AV equipment to guarantee optimal performance and reliability.
• Assist in the design and implementation of AV solutions, recommending equipment upgrades and configurations to enhance user experiences.
• Maintain an organized inventory of AV equipment, documenting changes, repairs, and needed refresh cycles.
• Contribute to the creation of user guides, Additional training of room operation, training materials, and documentation for AV equipment operation and troubleshooting.
• Stay informed about the latest developments in AV technologies, including Crestron, and contribute to keeping the organization at the forefront of industry advancements
• Provide L2 technical support to employees working from the MSIG NY office, working closely with the MSIG technology team while doing so.
• Follow MSIG policies, standards, SLAs, and guidelines to provide technical support using the provided MSIG resources and tools.
• Provide offsite support to town hall videoconferences upon request.
• Assist with onboarding and off boarding related tasks for the NY office.

• High school diploma or equivalent; relevant technical certifications (e.g., CTS, AMX ACE, Cisco, Polycom, Biamp) highly desirable. Required
• 3+ years of hands-on experience in audio-visual technology, specifically with HP Poly, Cisco Video Conferencing, and Crestron systems. Required
• Proficiency in configuring and operating a wide range of AV equipment, including projectors, displays, video conferencing systems, audio mixers, cameras, and control interfaces. (Medium proficiency)
• Solid understanding of audio and video signal flow, cabling, and connectors (Medium proficiency)
• Excellent problem-solving skills and ability to diagnose and resolve complex technical issues under pressure.
• Strong interpersonal and communication skills, capable of maintaining professional interactions with clients and team members.
• Detail-oriented with a commitment to delivering top-tier AV experiences.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Physical capability to lift and move AV equipment and perform setup and breakdown tasks as needed.
• Maintain valid driver’s license

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.