NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

The Contracts Manager is responsible for managing the overall contract obligation activities, including reporting, compliance, and penalties, for NWN to both strategic and non-strategic contract organizations. This role includes managing customer relationship throughout all engagement phases, establishing reasonable customer expectations through proactive and consistent communication and reporting, and helping customers realize their full potential with NWN by strengthening client relationships and improving the overall customer experience.

• The Contracts Manager role is responsible for the oversight and management of strategic and non-strategic public sector contract vehicles (as assigned) and associated obligations.
• Managing customer (State) relationships throughout ALL post-award engagement phases. Establishing reasonable expectations through proactive and consistent communication and reporting. o Ensure visibility of such issues with Management and include high-level summary with "management reporting that highlights compliance issues as well as opportunities. o Report all Contract Compliance issues to Manager of Public Sector Contract Compliance in a timely manner.
• Serve as a liaison between the State Oversight Agency (for assigned contract) and Finance, PMO, Customer Success and Offerings teams. Support and report to Manager of Public Sector Contract Compliance.
• Understanding the SLA's, Terms & Conditions, and User Instructions in a manner that allows for: o Clear and effective internal and external communications. o Understanding the "Intent” of contract and confirm compliant requirements. o Prompt and effective problem resolutions. o Making SLA compliance visible with documents reported to Supervisor at least monthly
• Ensuring NWN Prime Contracts include customer success services, part numbers and "Not-to-Exceed pricing” that facilitate easy but flexible procurement.
• Maintaining an appropriate level of technical and business knowledge. Understands the changing IT landscape and continues to expand knowledge of the industry.

• Bachelor’s Degree in Arts/Sciences (BA/BS) Undergraduate degree or equivalent work experience. Required
• 3-5 years of related experience in related area as an individual contributor. Required
• Extensive knowledge of the public sector contracts and department processes.
• Strong understanding of the contract life cycle, types of contracts, and applicable government regulations.
• Experience working in a multi-site, multi-disciplined matrix organization.
• Possess a hands-on approach and be self-directed.
• Excellent communication skill, both written and oral.
• Comfortable, poised, and affable with senior level and/or C level executives, including NWN management.
• Must have the ability to develop and execute efficient and repeatable business processes.
• Self-starter with a bias towards action and personal accountability.

Travel:

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.